Shipping policy

Delivery Information

At Eleanora Moon, we want your mystical treasures to reach you safely and swiftly.

Processing Time: 

  • Ready-to-Ship Items: Dispatched within 1–2 working days.

  • Personalised Keepsakes: Custom-crafted and dispatched within 1–5 working days.

  • Photo Gifts: Specially printed and dispatched within 3–5 working days.

Shipping Rates & Estimates (UK):  

  • Standard Delivery (Royal Mail/Evri): £3.99 (Estimated 3–5 business days).

  • Free UK Delivery: On all orders over £40.

Remote Area Delivery

We deliver to all areas of the United Kingdom, including Northern Ireland, the Scottish Highlands & Islands, the Channel Islands, and the Isle of Man.

Please note that due to carrier surcharges, delivery to the following areas is charged at £6.99:

  • Northern Ireland (BT postcodes)
  • Scottish Highlands & Islands (IV, KW, PA20–PA78, PH19–PH50, HS, ZE, KA27–KA28 postcodes)
  • Channel Islands (GY, JE postcodes)
  • Isle of Man (IM postcodes)

Standard UK mainland delivery remains £3.99, with free delivery on orders over £40.

The correct delivery rate will be automatically applied at checkout based on your postcode.

Tracking: 

Once your order has been dispatched, you will receive an email with your tracking number so you can follow its journey to your door.

International Shipping: 

Currently, we ship within the UK.